The Power of Customer Feedback: Learn from TATA Motors!
Customer reviews shape brands' journeys and the importance of feedback integration is paramount.....
Hello profiters🚀
Last year was the year for small businesses where AI and technology were at an all-time high and shows like “Shark Tank” actually made every business owner REALISE their true potential. 🦈💡
So we all talk about emerging as a brand and creating a legacy but what we often tend to ignore is the fact that how someone will handle the brand for a longer period and in an effective way. 💼💭
There are so many things that a brand could do from the beginning but what if something goes off after the purchase? 🤔
The Brand
Recently, I bought a car from TATA Motors, and the process was as smooth as ever. But this time, there was a new addition to the experience. 🚗✨
TATA people handed me a pamphlet where they described how a 10/10 rating is good, but an 8/10 rating is unacceptable, and this made me think so many things in just a second. 💡📋
A brand like TATA, which is carrying its legacy in its true glory, is still trying to be the best when it comes to customer experience and using the feedback given by these very customers to improve their products and services.
In this age where we are forced to think a rating above 5 is absolutely fine, a brand like TATA is breaking these stereotypes effortlessly and making sure they are offering services that are worth their customer's time and effort. 💯
What Did You Learn From the Brand?
Feedback or reviews are the greatest example of shaping a brand’s journey after the purchase. 🔄💬
The logic is pretty simple: every customer checks reviews before making a purchase.
And in this circumstance, a single negative review can reduce the chance of purchase by 48%. And this number is huge 📉
And you will be not so shocked to know that almost 95% of customers ensure they post the negative review if they have faced any challenges
So you can imagine the impact a review carries not just on your products but on your brand or business.
But holding a customer's attention and making sure they post their reviews is quite challenging.
Stats shows that just 47% of customers post their positive reviews
So how can your brand collect as many reviews as possible?
Through a “feedback module integration”, easy!
At Dyrect we offer the feedback module integration on all of our solutions like warranty registration. So when a customer scans the QR code and lands on the page they will find the request to submit their reviews.
This is so much easier for customers to fill in directly rather than visiting the website and submitting the reviews. 🖥️📝
Now this facilitates your brand’s approach and showcases all the reviews over platforms and your website. This process ensures the authenticity and reliability of your brand in general. 🌐👍
But Wait, Wait, Who Are We? And How Are We Helpful?
So be like TATA and succeed like them constantly in this ever-changing market dynamics. We’re a team that offers solutions like product registration solutions, warranty management, loyalty or reward programs and so much more. 🚀💼
But for that come visit our page and subscribe here for more updates every year. 📧
See Ya! 👋
Team Dyrect